Salt Lake County Jail Inmate Phone Calls are managed through a secure, state-regulated system designed to keep families connected while maintaining facility safety. All calls from the Metro Jail and Oxbow Transitional Facility are processed by Access Corrections, the official vendor approved by the Salt Lake County Sheriff’s Office. The system supports real-time inmate lookup, commissary funding, and monitored phone access during designated hours. Families can add funds online, by mail, or in person, with deposits appearing within 24 hours. Each call is limited to 15 minutes unless a TDD device is used, which extends the time to 30 minutes. Rates are clearly posted and updated quarterly, with AdvancePay and PIN-debit calls costing $0.21 per minute and collect calls at $0.25 per minute. A one-minute voicemail costs $1.00. The jail does not accept prepaid accounts from GLOBALTEL.NET or other third-party services.
How to Locate an Inmate Before Making a Call
Before placing any call, users must confirm the inmate’s current status and housing location. The Salt Lake County Sheriff’s Office provides a free, real-time inmate lookup tool updated every 30 minutes. This system displays booking date, charges, bond amount, projected release date, and exact housing unit within the Metro Jail. Searches can be done by name or ID number, with filters for gender and facility. The portal also offers downloadable jail dockets and daily rosters for the past 60 days, plus a statewide warrant search for active Utah warrants. This ensures families and attorneys have accurate, timely information before initiating contact.
Approved Phone Service Provider and Account Setup
All Salt Lake County Jail Inmate Phone Calls must go through Access Corrections, the only authorized provider. Third-party services like GLOBALTEL.NET are not accepted. To enable calling, family members must create a prepaid account linked to the inmate’s commissary ledger. Funds can be added three ways: online via secure portal accepting Visa, MasterCard, or ACH; by mailing a certified or cashier’s check to Salt Lake County Metro Jail, 3415 S. 900 W., Salt Lake City, UT 84119; or in person at the commissary window during business hours. Deposits post within 24 hours and appear on the inmate’s account immediately. This centralized system prevents fraud and ensures compliance with Utah state regulations.
Phone Call Rates and Fee Structure
Current rates for Salt Lake County Jail Inmate Phone Calls are published by Jail Exchange and reviewed quarterly. AdvancePay and PIN-debit calls cost $0.21 per minute. Collect calls are charged at $0.25 per minute. A one-minute voicemail message costs $1.00 flat. These fees apply to all outbound calls from housing units. Rates may change, so users should verify pricing before adding funds. The system does not charge connection fees or monthly maintenance costs. All billing is transparent and itemized on account statements sent to the payer’s address on file.
Call Hours, Duration, and Monitoring Policies
Inmates may use housing-area phones daily from 7:00 AM to 9:30 PM. Each outbound call is limited to 15 minutes. If a TDD (Telecommunications Device for the Deaf) is used, the limit increases to 30 minutes. All calls are recorded and monitored under Utah state law. Violations such as three-way calling, harassment, or discussing criminal activity may result in temporary loss of phone privileges. Calls cannot be forwarded or transferred. Inmates receive one free 15–30 minute local call before release to arrange transportation.
Funding the Commissary Account for Phone Access
A commissary account acts as a prepaid wallet for inmates to buy snacks, hygiene items, and phone minutes. Family members fund this account through three secure methods: online payment via the Sheriff’s Office portal, cash deposit at the jail’s commissary window, or mailed certified check. The mailing address is c/o Salt Lake County Metro Jail, 3415 S. 900 W., Salt Lake City, UT 84119. All deposits take up to 24 hours to process. Monthly statements are mailed to the account holder. Phone credits are deducted directly from this balance.
Using the Inmate Lookup Tool Effectively
The Inmate Lookup Tool offers two search options: by name or by identifier. For name searches, enter the first and last name in separate fields. The system returns exact matches from over 10,000 records. For ID searches, select a type—booking number, offender ID, or case number—from a drop-down menu, then enter the value. Autocomplete suggestions and filters for gender and housing unit speed up results. The tool confirms current housing location, which is essential before funding a phone account.
Facilities Covered: Metro Jail and Oxbow Transitional Unit
The Salt Lake County Sheriff’s Office operates two facilities: the Metro Jail, a 500-bed maximum-security complex at 3415 S. 900 W., and the Oxbow Transitional Facility, a 150-bed low-security unit for inmates nearing release. Both share the same Corrections Bureau, medical services, and intake process. Phone policies, rates, and account systems are identical across both locations. Inmates may be transferred between facilities, so always verify current housing before calling.
Accessing Jail Dockets and Daily Rosters
Daily jail dockets and rosters for the past 60 days are available for download in PDF or CSV format. These files list all bookings, releases, and transfers, including inmate name, charges, bond amount, and housing unit. Rosters show current occupancy by cell block, helping lawyers and families verify detention status. The page includes accessibility features like text resizing and language translation. Updates occur every 30 minutes to ensure accuracy.
Frequently Asked Questions About Inmate Communication
Common questions include visitation scheduling, property release, and phone rights. Inmates get one free local call before release. Property must be sent to PO Box 3415 S. 900 W., Salt Lake City, UT 84119. Medical records require a formal request. For unresolved issues, call (801) 743-5000 between 8:00 AM and 6:00 PM, Monday through Friday. Staff can clarify account balances, visitation rules, and scheduling.
Statewide Resources and Related Services
For broader searches, the Utah Department of Corrections offers an Inmate Search tool requiring full legal name and offender number. Facilities like Central Utah Correctional Facility (PO Box 550, Gunnison, UT 84634) provide contact lines for mail inquiries: (801) 522-7761 for USCF and (435) 528-6470 for CUCF. These resources complement county-level tools and help track inmates across state systems.
Official Contact Information and Support
For direct assistance, contact the Salt Lake County Sheriff’s Office at (801) 743-5000. Visiting hours and location details are available on the official website. The main jail address is 3415 S. 900 W., Salt Lake City, UT 84119. All phone policies, rates, and procedures are governed by Utah state law and facility regulations. Always verify current information before taking action.
Related Search Terms and Additional Resources
Frequently Asked Questions
Many families have questions about how Salt Lake County Jail Inmate Phone Calls work, especially when trying to stay in touch with a loved one. This section answers the most common concerns with clear, factual responses based on current policies from the Salt Lake County Sheriff’s Office and Access Corrections. Each answer includes specific details about timing, costs, and procedures to help users act quickly and correctly.
How do I add money to an inmate’s phone account?
To add funds for Salt Lake County Jail Inmate Phone Calls, use one of three approved methods. First, visit the secure online portal and pay with Visa, MasterCard, or ACH transfer. Second, mail a certified or cashier’s check to Salt Lake County Metro Jail, 3415 S. 900 W., Salt Lake City, UT 84119. Third, go in person to the commissary window during business hours and deposit cash. All deposits appear within 24 hours. Funds are added to the inmate’s commissary account, which covers phone minutes, snacks, and hygiene items. Only Access Corrections is accepted—GLOBALTEL.NET and similar services are not allowed. Keep your receipt and account number for tracking.
Can I call an inmate directly from home?
No, you cannot initiate a call to an inmate at Salt Lake County Jail. All Salt Lake County Jail Inmate Phone Calls must be placed by the inmate using housing-area phones during approved hours (7:00 AM to 9:30 PM). Outside callers can only receive collect calls or set up a prepaid AdvancePay account so the inmate can call them. The system does not support inbound calling from the public. If you miss a call, the inmate may leave a one-minute voicemail for $1.00. Always ensure your phone accepts collect calls if that’s your only option.
What happens if a call gets disconnected?
If a call drops due to technical issues, the inmate may redial immediately if time remains on their session. Each call is limited to 15 minutes (or 30 with a TDD), and the timer starts when the call connects. If the line fails before completion, no refund is issued unless the error is on the provider’s side. Contact Access Corrections customer service with the date, time, and inmate name to report issues. Repeated disconnections may require account review. Always note the call time to verify billing accuracy.
Are phone calls recorded and monitored?
Yes, all Salt Lake County Jail Inmate Phone Calls are recorded and monitored under Utah state law. This includes AdvancePay, PIN-debit, and collect calls. Conversations may be reviewed for security, rule violations, or criminal investigations. Inmates are notified of this policy upon intake. Misuse—such as planning crimes, harassment, or three-way calling—can lead to temporary loss of phone privileges. Monitoring ensures safety but does not prevent personal communication. Families should avoid discussing sensitive legal matters unless necessary.
How often are phone rates updated?
Phone rates for Salt Lake County Jail Inmate Phone Calls are reviewed and updated quarterly by Jail Exchange, the official rate publisher. Current rates are $0.21 per minute for AdvancePay and PIN-debit calls, $0.25 per minute for collect calls, and $1.00 for a one-minute voicemail. Changes are posted online and may take effect without advance notice. Users should check the latest schedule before adding funds to avoid surprises. Rate adjustments reflect operational costs and state regulations, not profit margins.
Can inmates call international numbers?
No, inmates at Salt Lake County Jail cannot place international calls. All Salt Lake County Jail Inmate Phone Calls are restricted to domestic numbers within the United States. This policy applies to all call types—AdvancePay, PIN-debit, and collect. International calling is blocked at the system level for security and cost control. If an inmate needs to contact someone abroad, they must use mail or ask a family member to relay messages. Voicemail and call forwarding are also disabled for all numbers.
What if I don’t know the inmate’s ID number?
If you don’t have the inmate’s ID number, use the free Inmate Lookup Tool on the Salt Lake County Sheriff’s website. Search by first and last name to find booking number, housing unit, and current status. The system updates every 30 minutes and includes over 10,000 records. Filters for gender and facility help narrow results. Once you locate the inmate, note their ID for future calls and account funding. If multiple people share the same name, verify the booking date and charges to ensure accuracy.
Official Website: https://slco.org/sheriff/corrections-bureau/prisoner-information/
Phone Number: (801) 743-5000
Visiting Hours: Check online for current schedules; vary by facility and inmate classification
Address: Salt Lake County Metro Jail, 3415 S. 900 W., Salt Lake City, UT 84119